Numerous Computer Telephone Integration tools are designed to increase your company's efficiency and productivity. Below, you will see links to some of these tools.

• Personalized Paging
• Integrated Voice Processing
• Unified Messaging
• Operator's Console
• Call Accounting

Personalized Paging
If your job keeps you away from your phone, personalized paging can notify you when you have a call by automatically issuing an overhead page or buzzing your site pager. Personal paging is suited for busy executives, sales representatives and warehouse personnel.

Integrated Voice Processing - AXXESSORY Talk
Inter-Tel's integrated voice processing system, AXXESSORY Talk, provides Automated Attendant, Call Routing Announcements, Voice Mail and Fax-on-Demand. The Automated Attendant answers incoming calls, guides callers to the proper destination, transfers calls, takes voice messages and puts calls through to the operator. Call Routing Announcements can be used to play a custom recording, so callers can quickly get the information they need without waiting to speak to an agent. Voice Mail enables customers to leave detailed messages when employees are away from their desk. Fax-on-Demand allows the set up of a fax library of frequently requested documents. Using a touch-tone phone, outside callers can select the document they need from the library, enter their fax number, and the system will automatically fax the document to them.

Unified Messaging - AXXESSORY Talk Central
Inter-Tel's Unified Messaging solution, AXXESSORY Talk Central, integrates your electronic communications e-mail, fax and voice mail into one user-friendly interface. You'll be able to view all your messages on one PC screen and prioritize how and when you'd like to process them. Rather than switching between your phone, fax machine and computer several times a day, all your messages will be accessible from one source. You can hear your voice mail messages over your multimedia computer and read your faxes and e-mails on your PC screen.

Operator's Console - AXXESSORY Console
AXXESSORY Console, a PC-based operator's console, allows an operator to process a high volume of calls quickly and efficiently. All calls are processed on a PC screen without using a desktop phone. The attendant can answer, transfer, place calls on hold, conference and more just by clicking on the appropriate icon or by using a pre-programmed key. The large, easily configurable screen provides a quick-glance view of all calls and their status along with the status of individual extensions. When calls come in, the information is immediately visible on screen helping the operator correctly process the call¾and improving customer service.

Call Accounting - Inside Track
Inside Track, a call accounting software program, generates critical call management and accounting reports from the phone system's Station Message Detail Records (SMDR). A wide variety of standard pre-programmed or custom reports can be produced in a simple-to-use format. 100s of reports are easily generated users can analyze calling costs, system traffic, and track employee productivity.