Computer
Telephone Integration (CTI) technology links the two most important
business tools--the computer and the telephone--into one seamless
environment that fulfills virtually all the communications needs
of a company. CTI -- Making the Call TAPI: The World of CTI According
to Microsoft By linking PC intelligence with telephones, a powerful
and flexible work environment is emerging. In the near future,
virtually every task will be performed from your computer. Your
PC will provide the best method to handle data, connect to outside
services, send e-mail, video conference, fax and process telephone
calls.
Many of the CTI applications required by businesses today can
be categorized as:
Inter-Tel is making strides in bringing CTI technology to many
diverse companies through software applications such as desktop
telephony and automatic call distribution. Inter-Tel's systems
offer a number of meaningful business applications that can help
your company reduce operating costs and enhance customer satisfaction.
AXXESSORY Connect software
provides a Windows®-style interface for the AXXESS
system, allowing users to answer phone calls straight from their
desktop PCs. Using the AXXESS Desktop Interface, AXXESSORY Connect
provides industry-compliant standards to allow integration with
other Windows® applications such as personal information managers
or contact management programs.
AXXESSORY Call Center software
efficiently routes incoming telephone calls, based on various
parameters, to call center agents. It also collects, analyzes
and reports meaningful call processing information to help enhance
decision-making.
AXXESSORY Console links the
call processing capability of the AXXESS
to the PC, allowing those who answer your phones to process a
high volume of calls quickly and efficiently. When used in conjunction
with CTI-compatible software programs such as database managers
or personal information managers, the attendant automatically
knows significant customer information such as location, customer
service representative, and ordering status.
AXXESSORY Talk Central
provides all of the benefits of AXXESSORY Talk plus much more.
AXXESSORY Talk Central integrates all forms of messaging - voice
mail, e-mail, and faxes - into one complete package that can be
easily accessed from the computer. You can hear your voice mail
messages over your multi-media computer and read your faxes and
e-mail on your PC screen. AXXESSORY Talk Central provides an integrated
solution to managing all your messages, giving you the flexibility
to focus on serving your customers.
Inter-Tel's
goal is to provide you with solutions. We strive to meet this
goal by designing our products with open architecture interfaces
and subscribing to industry standards. As a result, if Inter-Tel
does not offer a required application, our products can integrate
with off-the-shelf programs. If your needs require a customized
solution, Inter-Tel, as well as software developers can write
custom applications tailored to your business.
Inter-Tel's CTI Solutions Groupcan customize existing software
or create exactly what you need to enhance your unique business
processes. They work with Inter-Tel service providers to help
develop and implement custom CTI applications for Inter-Tel systems.
The CTI Solutions Group can work as a contractor or subcontractor
to design, test, and install custom solutions, and will train
customers to maintain their CTI system once it has been installed.
Another option for implementing CTI is Inter-Tel's CTI Developers
Program. It encourages and supports any software developer or
Inter-Tel Axxent or AXXESS
customer in creating custom software applications. The CTI
Developers Program includes low-cost "Developers Toolkits," developer
technical support, technical training programs, and third-party
CTI product marketing programs.
If you are looking for new ways to better serve your customers,
increase productivity or reduce operating costs, then CTI is the
right call for your business.
Inter-Tel is a member of the Enterprise Computer Telephony Forum
which facilitates the implementation and acceptance of Computer
Telephony (CT) solutions.
