AXXESSORY Console combines the functionality of the personal computer with the technology of Inter-Tel's AXXESS system, creating an integrated communication solution for those who answer your phones. Attendants are able to perform all types of call handling tasks right on screen, without using a desktop telephone. The open architecture platform of the AXXESS links the call processing capability to the computer, allowing the operator to process a high volume of calls quickly and efficiently.

When used in conjunction with CTI-compatible software programs such as database managers or personal information managers, the operator automatically knows significant customer information such as location, customer service representative, and ordering status.

Designed to run with Windows® 95, AXXESSORY Console makes use of Desktop Open Architecture Interfaces, creating a user-friendly call processing environment. The Windows® interface enables attendants to perform call handling with the click of a mouse.

When calls ring in, they are immediately visible on the attendant's screen. From there, the attendant can answer, transfer, or place the call on hold just by clicking on the appropriate icon. The AXXESSORY Console screen provides a quick-glance view of all calls, the status of those calls, and even the status of individual extensions. Attendants can adjust their volume and can even update employees' Do-No-Disturb messages, all from their PC. AXXESSORY Console also enables attendants to access company directories and search for extensions or employees' names, all on their monitor, while processing a call.

AXXESSORY Console provides one key-click support for basic call handling features, including: Answer, Hang Up, Transfer, Transfer to Voice Mail, Transfer to Hold, Hold, Message, Tag, Volume Control, Page, and Conference. AXXESSORY Console also provides the following system directories: Intercom, Hunt Group, Mailbox, System Speed Dial, and Feature Codes. Additionally, the console includes features such as: Call Log with Redial, Message Queue, Shortcuts, Directory Refresh, Night Mode, Saved Window, and Tool Bar Sizes and Positions.