AXXESSORY Call Center a new suite of solutions for connecting your calls to profitability

 

AXXESSORY Call Center consists of several modules that improve call-processing functions. Call management capabilities included are -screen pop- of a customer database, statistical and historical reporting with cradle to grave data and real-time reporting based on agent information. This unified set of software applications was specifically designed for the Inter-Tel AXXESS telephone system to enhance call center performance. AXXESSORY Call Center collects, analyzes and reports meaningful call processing information to enhance decision-making. The automatic call distribution (ACD) options within your AXXESS system control and route your inbound traffic intelligently. And, AXXESS's open architecture interfaces (OAI) allow for easy integration of future ACD enhancements and applications.

 

AXXESSORY Client displays customer data on your own personal computer, it screen pops all the client information you need to service the call. So before the call is answered or transferred, vital client history is available by saving valuable time and resources. Screen pops can shorten each call by 10 to 45 seconds depending on the application. You can manage your calls with your mouse or keyboard to answer, hold, transfer, or conference calls quickly and easily. Your staff spends their time delivering customer satisfaction instead of probing for client information.

 

AXXESSORY Reporter Basic is a comprehensive reporting tool used to produce historical reports on call and user activity. This information is actually stored within a database on AXXESSORY Server. You can generate reports based on today's current calls or on last week's historical data. The reports can be run using a wide variety of criteria, including Caller ID, DID number, extension, user group, date, time, and cost over 20 standard business reports are included. Or if you need special customized reports, you can easily create one without having a degree in computer programming.

 

AXXESSORY Reporter Plus is a sophisticated business management tool. It was designed to give you the power to better manage your telephony traffic by generating comprehensive reports for statistical analysis. With AXXESSORY Reporter Plus you can produce simple or complex reports on traffic levels, peaks, frequencies, and call duration. Or you can specify a special team or departmental breakdown report helping you allocate your staff to critical areas at the right times improving response times and customer service.

 

AXXESSORY Reporter ACD expands the reporting capabilities of the Basic and Plus modules by adding ACD user-based reports. All user or agent activity can be monitored, helping you manage your team. These statistics also help you effectively schedule you can project peak or slow call times and staff accordingly. Knowledge is power and AXXESSORY Reporter ACD is your powerful management resource.

 

AXXESSORY DeskBoard displays real time company statistics on your computer screen. Similar to a toolbar, the deskboard can be positioned or resized to fit anywhere on your screen. Any number of tiles can be displayed or across a variety of groups and individuals, even globally. Information is updated in real time as it happens, so everyone knows the current business stats. Current statistics help users or agents make better decisions on how to manage their jobs.

 

AXXESSORY Server is a software application that links your telephone system to your computer network it’s the heart of AXXESSORY Call Center. Providing useful data on day to day telephone usage, the server performs all basic call logging functions. A call statistic screen displays instant and dynamic information on client usage, inbound/outbound calls, and the number of abandoned or lost calls. Abandoned or lost calls may then be recovered to increase the bottom line.